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Shipping & Delivery

Last updated: January 13, 2026

Free Shipping

We offer Free Shipping on all orders to eligible destinations listed below. Shipping includes standard tracked delivery when available.

Note
Delivery times are estimates and not guaranteed. Carrier, routing, and origin warehouse may vary depending on stock and destination.

Order Processing

We fulfill orders through fulfillment partners. Processing time depends on stock availability:

  • In-stock items: typically 1–3 business days.
  • Sourced/handling-required items: typically 3–5 business days.
  • Orders placed on weekends/holidays may begin processing on the next business day.

Shipping Destinations

We currently ship to: United States (US), Canada (CA), United Kingdom (UK), and Australia (AU).

Delivery Timeline (Estimated)

Below are typical delivery estimates after processing. Times may vary due to customs, local carrier delays, weather, remote areas, or peak season.

Destination Estimated Delivery (after processing) Notes
United States (US) 8–14 business days Remote areas may take longer
United Kingdom (UK) 8–15 business days Customs processing may add time
Canada (CA) 8–20 business days Weather/remote routes can affect transit
Australia (AU) 8–20 business days Remote zones may require extra transit time

Tracking

Tracking can take 24–72 hours to update after shipment confirmation. Updates may be limited until the package reaches the next carrier scan. You’ll receive a tracking email once your order ships.

Duties & Taxes

International orders may be subject to customs duties, VAT/GST, and import taxes depending on your country’s rules. If a prepaid option is available, it may be shown at checkout. Otherwise, charges (if any) may be collected by the carrier upon delivery.

Important
Duties/taxes are not included unless explicitly stated as prepaid at checkout. Any customs/VAT/GST fees assessed by your country (if any) are the customer’s responsibility.

Delivery Issues

  • Wrong address: Please double-check your address. We’re not responsible for delays/losses caused by incorrect or incomplete addresses.
  • Delivered but not received: Check around your delivery location and with neighbors/building staff first, then contact us.
  • Delayed parcels: If your order exceeds the typical timeline above, contact us and we’ll help investigate with the carrier.

Contact Support

Need help with your order?
Customer Service: Mon–Sun, 9:00 AM – 5:00 PM (EST)